LumenWeb

Terms & Conditions

1. Scope of Work

  • Services include web development and/or graphic design as agreed in writing (email, proposal, or contract).
  • Additional requests beyond the agreed scope require written approval and may incur extra fees.

2. Payment Terms

  • Projects under $1,000: Full upfront payment.
  • Projects over $1,000: 50% upfront, 50% upon delivery.
  • Late Payments:
    • Work pauses immediately until payment is received.
    • Repeated delays (7+ days) may result in project termination with no refund of upfront payments.

3. No Refunds Policy

  • All sales are final. No refunds for any reason, including:
    • Change of mind, client delays, or subjective dissatisfaction.
  • Partial work delivered will be billed proportionally.
  • Chargebacks: Permanent ban from future services + public listing as a non-compliant client.

4. Client Responsibilities

  • Provide all content (text, images, brand assets) within 7 days of project start.
  • Delays in content/feedback will extend the timeline indefinitely.

5. Revisions & Approvals

  • Included: 2 rounds of revisions.
  • Additional revisions: $75/hour (billed in 15-minute increments).
  • Project is finalized upon client approval of the final draft.

6. Intellectual Property

  • Final files/code transferred only after full payment.
  • We retain the right to showcase the work in our portfolio unless a $500 Privacy Fee is paid.

7. Liability

  • We are not liable for:
    • Errors in client-provided content (e.g., typos, incorrect images).
    • Third-party tools, hosting, or payment processor issues (e.g., Paddle glitches, domain expiration).
    • Losses due to client-side technical errors (e.g., deleted files).

8. Termination

  • We reserve the right to terminate the project if:
    • The client is abusive, unresponsive for 30+ days, or violates agreed terms.
  • The client will pay only for work completed up to termination.

9. Support & Maintenance

  • 14 days of free bug fixes post-delivery.
  • After 14 days: $95/hour (1-hour minimum) for updates/support.

10. Taxes & Payment Processing

  • All payments processed via Paddle (our reseller/merchant of record).
  • Taxes (VAT/GST) are handled by Paddle.

11. Dispute Resolution

  • Disputes will be resolved via neutral mediation with a mutually agreed third-party mediator.

Last updated: March 21, 2025

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